Sales Policy

Effective Date: January 2, 2025

At Novunie, we strive to provide an excellent shopping experience for all our customers. This Sales Policy outlines the terms and conditions under which we sell products on our website novunie.com. By making a purchase on our site, you agree to the terms set forth in this policy.

Contact Information:

1. Product Information

We aim to provide accurate descriptions, images, and prices for all products listed on Novunie.com. However, we cannot guarantee that all descriptions, photos, or pricing are error-free. In the event of an error, we reserve the right to correct the information at any time and to cancel or refuse an order if an error is discovered.

2. Order Placement

By placing an order on Novunie.com, you are making an offer to purchase the items in your cart under the terms and conditions outlined in this Sales Policy.

a. Order Confirmation

After you place an order, you will receive an order confirmation email. This email confirms that we have received your order, but does not guarantee that the items are in stock. Your order will be processed after payment has been successfully verified.

b. Order Acceptance

Order acceptance occurs only when the payment has been approved and the items have been shipped. Until that time, we reserve the right to cancel or modify an order, especially if there are issues with product availability or payment processing.

c. Out of Stock Items

If an item is out of stock or unavailable after you place your order, we will notify you promptly and offer a replacement or full refund for the unavailable product. In some cases, the product may be backordered, and you can choose to wait for the product to be restocked.

3. Pricing and Payment

a. Pricing

All prices listed on Novunie.com are in USD (United States Dollars). Prices may vary depending on the product and promotional offers. Novunie reserves the right to modify product prices at any time, but price changes will not affect orders that have already been processed and shipped.

b. Sales Tax

Sales tax will be applied to your order based on the state or country to which the products are shipped. The applicable tax rate will be calculated at checkout.

c. Payment Methods

We accept the following payment methods for orders on Novunie.com:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

Your payment will be processed securely through our payment gateway. All credit card transactions are encrypted for your security.

d. Payment Authorization

By submitting your order, you authorize us to charge the total amount due, including applicable taxes and shipping fees, to the payment method provided. If we are unable to authorize payment, we will notify you, and your order may be canceled.

4. Shipping and Delivery

We offer reliable shipping services to ensure your products arrive safely and promptly.

a. Shipping Methods

We offer a variety of shipping methods for U.S. and international orders. Shipping rates and delivery times are calculated at checkout based on the delivery address, the shipping method selected, and the weight and dimensions of the products in your order.

  • Standard Shipping: 5–7 business days for delivery within the U.S.
  • Expedited Shipping: 2–3 business days for U.S. orders (additional cost applies)
  • International Shipping: Delivery times vary based on the destination country (additional cost applies)

b. Order Processing Time

Once your payment is confirmed, we will process and ship your order within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.

c. Shipping Delays

While we make every effort to ship orders promptly, shipping delays may occur due to factors outside of our control, such as weather conditions, customs processing, or carrier delays. We are not responsible for delays caused by these factors.

d. Shipping Costs

Shipping costs will be calculated and displayed at checkout. Free shipping promotions may apply to certain products or order totals, and you will be notified if your order qualifies for free shipping.

5. Order Cancellations

You may cancel your order as long as it has not been processed or shipped. Once your order is shipped, it cannot be canceled, but you may return it in accordance with our Return and Refund Policy.

To cancel an order, contact our customer service team as soon as possible at [email protected] or by phone at (660) 679-4258.

6. Returns and Refunds

If you are not completely satisfied with your purchase, we offer a 30-day return period, as described in our Refund and Returns Policy. To return an item:

  1. Contact our customer service team to request a return authorization.
  2. Follow the return instructions and ship the product back in its original condition.

Once we receive the returned item, we will process a refund or exchange as per your request.

7. Promotions and Discounts

From time to time, Novunie may offer promotions or discounts on our website. These promotions will be clearly stated on the website, and you may be required to enter a discount code at checkout.

Please note:

  • Promotions cannot be combined: You cannot use more than one discount code or promotion per order.
  • Limited-time offers: Promotions may have expiration dates and are subject to availability.
  • Eligibility: Some promotions or discounts may only apply to specific products or categories.

8. Limitation of Liability

Novunie will not be held liable for any damages resulting from the use or misuse of our products, including physical injury, property damage, or financial loss. It is the customer’s responsibility to use all products safely and in accordance with the manufacturer’s instructions.

9. Customer Account

To make your shopping experience easier, you can create an account on Novunie.com. By creating an account, you can:

  • Save shipping addresses for faster checkout.
  • View your order history.
  • Track the status of your orders.

If you choose to create an account, you are responsible for maintaining the confidentiality of your account login details and agree to notify us immediately if you suspect any unauthorized use of your account.

10. Intellectual Property

All content, designs, logos, and trademarks used on Novunie.com are the property of Novunie or our partners and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our site without our express permission.

11. Changes to This Sales Policy

We may update this Sales Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our site and make purchases, you accept the revised policy.

12. Contact Us

If you have any questions about this Sales Policy, please feel free to contact our customer support team:

  • Email: [email protected]
  • Phone number: (660) 679-4258
  • Mailing Address: 32 S Delaware St, Butler, US