Payment Policy

Effective Date: January 2, 2025

At Novunie, we aim to make your shopping experience as seamless as possible. This Payment Policy outlines the payment methods we accept, billing procedures, and other important information related to transactions made on Novunie.com. By placing an order on our website, you agree to the terms and conditions of this payment policy.

Contact Information:

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure that our customers have a convenient shopping experience. The available payment methods are:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • Digital Wallets:

    • PayPal
    • Apple Pay
    • Google Pay

  • Bank Transfers:

    • We accept direct bank transfers for bulk orders or special arrangements. Please contact customer support for more details.

  • Gift Cards:

    • If you have a Novunie gift card, you may use it for payment at checkout.

Please note that payment methods may be subject to regional availability and may vary depending on your shipping destination.

2. Payment Process

Once you are ready to complete your order, follow the steps below to process your payment:

  1. Add Products to Cart: Select the products you wish to purchase and add them to your cart.
  2. Review Your Cart: Once your items are added, review your cart for accuracy, including quantities, sizes, and colors.
  3. Enter Shipping Information: Provide your shipping address details.
  4. Select Payment Method: Choose your preferred payment method from the list of accepted methods. You will be asked to enter your payment details securely.
  5. Confirm and Place Order: After entering your payment details, confirm your order and submit it. You will receive an order confirmation via email, along with your order number and a summary of the items purchased.

Upon successful payment, your order will be processed and shipped according to the information provided on our Shipping Policy page.

3. Security of Payment Information

At Novunie, we take your security seriously. All payments are processed through secure payment gateways, and we employ industry-standard encryption to protect your personal and financial information. We ensure that your payment details are never stored on our servers.

  • SSL Encryption: We use Secure Socket Layer (SSL) encryption to safeguard your payment information during transmission.
  • PCI DSS Compliance: Our payment processors are PCI DSS compliant, which means they meet the Payment Card Industry Data Security Standard (PCI DSS) to securely process payment card information.

4. Currency and Pricing

All prices on Novunie.com are listed in USD (United States Dollars). If you are shopping internationally, please note that the total amount charged will be converted to your local currency by your payment provider at the exchange rate applicable at the time of the transaction.

  • Price Adjustments: We reserve the right to change prices at any time, but you will be charged the price displayed at the time you placed your order.
  • Taxes and Fees: Sales tax will be applied to orders based on your shipping address. The applicable tax will be calculated at checkout. You are also responsible for any customs duties, taxes, or fees for international orders as outlined in our Shipping Policy.

5. Payment Authorization

When you place an order on Novunie.com, we will pre-authorize your payment method for the total amount of your order. This process ensures that your payment method is valid and that sufficient funds are available to complete the transaction.

Please note that payment authorization is not the same as payment capture. The payment capture will occur once your order has been processed, and we begin preparing it for shipment.

  • Payment Authorization Failures: If there is an issue with your payment authorization, we will notify you immediately and request that you resolve the issue. If payment cannot be authorized within a reasonable time, your order may be canceled.

6. Order Confirmation and Invoices

After your payment has been successfully processed, you will receive an order confirmation email with the following details:

  • Order Number
  • Product Information (quantity, size, color, etc.)
  • Shipping Address
  • Billing Address (if applicable)
  • Total Price (including taxes, shipping, and discounts)

You may also receive a shipping confirmation email once your order has been shipped. If you need an invoice for your records, you can download or request one by contacting our customer service team at info@novunie.com.

7. Payment Issues

If you encounter any payment-related issues, we are here to assist you. Below are common issues and steps to resolve them:

  • Declined Payment: If your payment is declined, please verify that your card details are entered correctly and that your payment method has sufficient funds or credit available. If you are using a credit or debit card, check with your bank for any restrictions on online purchases.

  • Duplicate Charges: In the rare case that you are charged twice for the same order, please contact us immediately at info@novunie.com or call (660) 679-4258. We will review the issue and issue a refund if necessary.

  • Refunds: Refunds are processed according to our Refund and Returns Policy. Refunds will be issued to the original payment method used at the time of purchase.

8. Subscription Services (if applicable)

If you sign up for any subscription service on Novunie.com, you agree to the recurring charges associated with the subscription. You may manage your subscription preferences, including cancellation, through your Novunie account.

  • Subscription Payments: Your subscription payment will be automatically charged to your payment method on the scheduled billing date.
  • Subscription Cancellations: If you wish to cancel a subscription, you must do so at least 24 hours before your next billing cycle to avoid being charged for the upcoming period.

9. Refunds and Chargebacks

We aim to provide exceptional service to all of our customers. If you are dissatisfied with your purchase, please refer to our Refund and Returns Policy for instructions on returning the product. For payment disputes or chargebacks, please contact us directly, and we will do our best to resolve the issue.

10. Changes to Payment Policy

We reserve the right to update or modify our Payment Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately. By continuing to use our website after changes are posted, you accept and agree to the revised policy.

11. Contact Information

If you have any questions regarding payments, please feel free to reach out to our customer support team: