Shipping Policy

Effective Date: January 2, 2025

At Novunie, we are committed to ensuring that your order is processed and delivered as quickly and securely as possible. This Shipping Policy outlines the shipping methods, delivery times, and other relevant information regarding the shipment of products purchased on Novunie.com.

By placing an order with us, you agree to the terms of this Shipping Policy.

Contact Information:

1. Shipping Methods

We offer a variety of shipping options to ensure that you receive your order in a timely manner. Shipping methods and rates will vary depending on the delivery address, the weight of the products in your order, and the chosen delivery speed.

a. Domestic Shipping (within the U.S.)

  • Standard Shipping:

    • Estimated delivery time: 5–7 business days.
    • Available for most U.S. addresses.

  • Expedited Shipping:

    • Estimated delivery time: 2–3 business days.
    • Available at an additional cost.

  • Two-Day Shipping:

    • Estimated delivery time: 2 business days.
    • Available at an additional cost.

b. International Shipping

We ship to select countries outside the U.S. The shipping time for international orders varies depending on the destination country, local customs processes, and the shipping method chosen.

  • International Shipping Options:
    • Standard International Shipping: Estimated delivery times vary.
    • Expedited International Shipping: Estimated delivery times vary based on location.

Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

2. Shipping Charges

Shipping charges depend on the shipping method, destination, and size/weight of your order. Shipping charges will be calculated and displayed at checkout.

  • Free Shipping: Occasionally, we offer free shipping promotions for eligible orders. These promotions are applied automatically during checkout when the order meets the minimum required value.

  • Shipping Rates: The final shipping cost will be displayed during checkout before you confirm your order.

3. Order Processing Time

After you place an order, we process it as quickly as possible. Orders typically take 1–3 business days to be processed after payment has been verified. Orders placed on weekends or public holidays may be processed the following business day.

Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information (if available).

4. Delivery Time

Delivery times depend on the shipping method selected during checkout and the destination of the order.

  • Domestic Orders:

    • Standard shipping takes about 5–7 business days for delivery.
    • Expedited and Two-Day shipping will arrive in 2–3 business days after processing.

  • International Orders:

    • Delivery time will vary depending on the country of delivery and the shipping method chosen. Shipping time estimates are provided at checkout.

Please note that these delivery times are estimates and are not guaranteed, as factors outside our control, such as weather conditions, holidays, or carrier delays, can affect delivery times.

5. Shipping Restrictions

  • Delivery Locations: We currently ship to all U.S. states and territories, and select international destinations.
  • P.O. Boxes: We do not ship to P.O. Boxes, APO, or FPO addresses. Please provide a physical address for shipping.
  • Shipping to Remote Areas: Certain remote or rural areas may incur additional shipping charges or require additional shipping time.

6. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information (if available). You can track your order using the tracking number provided through the carrier’s website. If you experience issues tracking your package or if the tracking information does not update, please contact us at info@novunie.com or call us at (660) 679-4258.

7. Shipping Delays

While we make every effort to fulfill orders promptly, shipping delays can occasionally occur due to reasons outside of our control. These reasons may include, but are not limited to:

  • Weather-related delays
  • Customs delays for international orders
  • Carrier delays
  • Inventory issues
  • Public holidays and peak shopping seasons (e.g., Black Friday, Christmas)

If a delay occurs, we will notify you as soon as possible and work to resolve the issue. However, Novunie is not responsible for delays caused by the shipping carrier or external factors.

8. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us immediately at info@novunie.com or (660) 679-4258. We will work with the shipping carrier to investigate the issue.

  • Lost Packages: If your package is confirmed lost, we will issue a replacement or refund, depending on the situation.
  • Damaged Packages: If you receive a damaged product, please contact us within 7 days of receiving your order to arrange for a replacement or refund.

Please retain the damaged packaging and product for inspection by the carrier if requested.

9. Customs, Duties, and Taxes (for International Orders)

For international orders, the recipient is responsible for any applicable customs duties, taxes, and other charges imposed by the destination country. These fees are not included in the price of the product or shipping cost at checkout.

We recommend that international customers check with their local customs office for information about potential import duties, taxes, or fees that may apply before placing an order.

10. Order Modifications and Cancellations

If you need to modify or cancel your order after it has been placed, please contact our customer service team as soon as possible at info@novunie.com or call us at (660) 679-4258. Once your order has been processed and shipped, it cannot be canceled or modified. However, you can return items in accordance with our Return and Refund Policy.

11. Customer Support

If you have any questions or concerns regarding shipping, please feel free to reach out to our customer support team:

Our team is here to assist you and ensure a smooth shopping experience.

12. Changes to Shipping Policy

We reserve the right to update or change our Shipping Policy at any time. All changes will be posted on this page, and the revised policy will become effective immediately. We encourage you to review this policy regularly.