Privacy Policy

Effective Date: January 2, 2025

At Novunie (referred to as “we,” “our,” “us”), we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website novunie.com (the “Site”) and make purchases for sports equipment, accessories, and related products.

We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we treat it.

Contact Information:

1. Information We Collect

When you visit Novunie or make a purchase through our website, we collect the following types of information:

a. Personal Information

Personal information is data that can be used to identify you directly. This may include, but is not limited to:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment details (e.g., credit card numbers)
  • Account login credentials (for registered users)

b. Non-Personal Information

We may also collect non-personal information that does not directly identify you. This information may include:

  • Browser type and version
  • Device type (mobile, desktop)
  • IP address
  • Cookies and tracking data (for website analytics and advertising purposes)

This information helps us understand how our customers use the website and improve your user experience.

c. Payment Information

When you make a purchase on our website, we collect payment information such as credit card details or PayPal information to process your order. However, we do not store full payment information on our servers. Payment transactions are processed securely by third-party payment providers.

2. How We Use Your Information

We use the information we collect in the following ways:

a. Order Processing

To process and fulfill your orders, we use your personal and payment information. This includes:

  • Verifying payment information
  • Shipping and delivery of purchased products
  • Sending order confirmations and receipts

b. Customer Support

We may use your contact information to respond to inquiries, provide customer service, and resolve any issues you may have regarding your orders, products, or services.

c. Marketing and Promotional Communications

With your consent (where required), we may send you promotional emails, newsletters, and other marketing communications about new products, special offers, or upcoming events. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the emails or by contacting us directly.

d. Website Improvement

We use your data to analyze how users interact with our website. This helps us improve the functionality, usability, and design of the Site.

e. Legal Compliance

We may also use your information to comply with legal obligations, resolve disputes, enforce agreements, and protect the rights, property, and safety of Novunie, our customers, and others.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing Novunie. Cookies are small text files that are stored on your device. They help us remember your preferences and provide you with a more personalized browsing experience.

a. Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the website to function properly, such as enabling you to add items to your cart and complete the checkout process.
  • Performance Cookies: These cookies collect information on how users interact with the website, helping us to improve its performance.
  • Functional Cookies: These cookies allow the website to remember your preferences (e.g., language settings) and provide a more personalized experience.
  • Advertising Cookies: These cookies track your browsing activity and allow us to serve relevant ads to you based on your interests.

You can manage cookie preferences or disable cookies by adjusting your browser settings, but please note that some website features may not function properly if cookies are disabled.

4. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of security measures to protect your data, including:

  • Encryption: We use SSL (Secure Socket Layer) encryption technology to ensure that all sensitive data (such as payment information) is transmitted securely.
  • Secure Servers: Our servers are protected with the latest security protocols to prevent unauthorized access.
  • Payment Security: All payment transactions are processed through third-party payment gateways that comply with industry security standards such as PCI DSS (Payment Card Industry Data Security Standard).

Despite our efforts, please be aware that no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers to help us operate our website and services. These third parties may include:

  • Payment Processors: To securely process payments.
  • Shipping Providers: To deliver products to you.
  • Marketing and Advertising Partners: To send promotional communications (with your consent).
  • Analytics Providers: To help us understand website usage and improve user experience.

These third parties are obligated to keep your information confidential and use it only for the purposes for which it was shared.

We may also share your information if required by law, in response to subpoenas, legal requests, or to protect our rights, property, or safety.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

a. Access and Correction

You have the right to request access to the personal data we hold about you. You may also request corrections or updates to your information if it is inaccurate or incomplete.

b. Deletion of Data

In certain circumstances, you may request the deletion of your personal data. Please note that some information may need to be retained for legal or business purposes.

c. Opting Out of Marketing Communications

You can opt out of receiving promotional emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly at info@novunie.com.

d. Cookies Management

You can control the use of cookies through your browser settings. If you prefer not to accept cookies, you can adjust your browser settings to block or delete cookies. However, some parts of the website may not function properly without cookies.

7. Children’s Privacy

Novunie does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: info@novunie.com
  • Phone number: (660) 679-4258
  • Mailing Address: 32 S Delaware St, Butler, US